Privacy Policy – BespokeByDesign Website and Online Shop
1. Introduction
BespokeByDesign (“the Company,” “we,” “us,” or “our”) respects the privacy of its customers (“you” or “your”) and is committed to protecting the personal information collected through its WordPress-based website with an ecommerce shop (“the Website”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with the Website and make online orders for products. By using the Website and providing your information, you consent to the practices described in this Privacy Policy.
2. Information We Collect
2.1 Personal Information: When you browse the Website, create an account, or place an online order, we may collect personal information such as your name, email address, shipping address, billing address, contact number, and payment information. This information is necessary for processing and fulfilling your orders.
2.2 Website Usage Information: We may collect non-personal information about your interactions with the Website, including your IP address, browser type, device information, and pages visited. This information helps us analyze website traffic and improve the user experience.
3. How We Use Your Information
3.1 Order Processing: We use your personal information to process and fulfil your online orders. This includes verifying your identity, processing payments, and arranging product delivery.
3.2 Communication: We may use your email address or contact number to send order confirmations, shipping updates, and other transaction-related communications.
3.3 Customer Support: We may use your information to provide customer support and assistance with any inquiries or issues related to your orders.
3.4 Website Improvement: Non-personal information collected about website usage helps us analyze user behaviour and improve the functionality and content of the Website.
4. Disclosure of Your Information
4.1 Third-Party Service Providers: We may share your personal information with third-party service providers who assist us in processing payments, delivering products, and providing other necessary services. These service providers have limited access to your information and are obligated to protect it.
4.2 Compliance with the Law: We may disclose your information if required by law, to comply with a legal process, or to protect our rights, privacy, safety, or property.
5. Data Security
5.1 We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no data transmission over the Internet or electronic storage system is entirely secure, and we cannot guarantee the absolute security of your information.
6. Ecommerce and Stock Availability
6.1 Ecommerce Shop: The ecommerce shop on the Website allows you to place online orders for products. Please note that placing an order does not guarantee product availability, as it depends on stock availability from our suppliers.
6.2 Order Confirmation: An order confirmation email will be sent to you upon successful placement of an order. However, the order is subject to confirmation of stock availability from our suppliers.
7. Third-Party Links
7.1 The Website may contain links to third-party websites or services. This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party sites you visit.
8. Changes to this Privacy Policy
8.1 We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any modifications will be effective upon posting the revised Privacy Policy on the Website.
9. Contact Us
9.1 If you have any questions, concerns, or requests related to this Privacy Policy or the handling of your personal information, please contact us using the contact details provided on the Website.
By using the BespokeByDesign Solar Online Shop, you acknowledge that you have read, understood, and agree to this Privacy Policy. If you do not agree with any part of this policy, please refrain from using the Website and its services.